Frequently Asked Questions
What is a Travel Broker?
Travel Brokers are much the same as the travel agents you see in shops downtown, except that we tend to run our own businesses from home. Burgess Travel Co. is supported by NZ Travel Brokers and the First Travel Group, who keep me up to date with the latest travel technology and provide excellent industry support so that I can focus on providing you with the best service on the front line.
Isn’t it cheaper to book online?
No! 99% of the time I can get the same deal (if not cheaper) than what you’ll find online. Think of using a travel broker the same way you would use an insurance broker – I know the product, have great resources and am efficient at looking around to see what deals are available. I also have access to a range of wholesale rates and availability that aren’t generally available to the public.
But I don’t live near you!
No problem! My clients are spread throughout New Zealand and I also have several in Australia, Europe and Canada. While it’s nice to catch up with clients face to face over a coffee, most of my work is done via email, phone or Facebook. I’m also happy to arrange Skype meetings if you prefer to chat long distance in “person”.
What is TAANZ?
Because there is no official government licensing for travel agents or brokers in New Zealand, the TAANZ organisation (Travel Agents’ Association of New Zealand) was set up as a self–regulating trade organisation to represent the travel agent, travel broker and tour operator distribution system in New Zealand. TAANZ and its members promote quality standards, ethical business practices, safe travel, unbiased options and professionalism throughout the travel industry.
You can read more about the benefits of working with a TAANZ broker here.
Do you only book flights?
No! I can book pretty much every aspect of your trip – including flights, accommodation, car hire, tours, sightseeing, cruises, and ferries. I can also organise your travel insurance and foreign exchange.
“Hi Anita – We had the BEST time!!!! Thank you so much for everything!!! You were seriously spot on with everything! Your accommodation choices were absolutely perfect. Each of the hotels were in such great locations! So thank you so much! Thanks so so much for helping us! You did such an awesome job.”Kirsty